20th Privacy Policy — How We Protect Your Information
Your trust is our priority. This page clearly explains how the 20th platform collects, uses, stores, and protects personal data of Malaysian users.
Last updated: January 2026. Continued use of the 20th platform constitutes acceptance of this policy.
Information We Collect from You
When you register or use the 20th platform, we collect several categories of information to ensure our services run smoothly, securely, and are relevant to you.
Account Information
During registration, you provide your full name, email address, phone number, and date of birth. This information is used to verify identity, manage your account, and process transactions. For identity verification (KYC) purposes, we may request copies of valid identification documents.
Device and Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and language settings. This data helps us detect suspicious access, optimize platform performance, and ensure compatibility with your mobile device.
Local Payment Information
All transactions on 20th are processed in Ringgit Malaysia (RM / MYR). We keep records of transactions including date, amount, and payment method used—such as TNG eWallet, Maybank2u, and other local banks. We do not store credit card or bank account numbers directly; sensitive payment data is processed through payment providers compliant with international security standards.
Platform Usage Data
We record platform activities such as games played, bets placed, session duration, and pages visited. This data is used to enhance user experience, detect unusual activity, and provide more effective support.
- Name, email, phone, date of birth
- Device type, IP, browser
- MYR Transaction Records
- Cookies and Session Data
- Usage Activities and Habits
How We Use Your Information
Secure handling of registration, login, identity verification, and user account settings management.
Verifying and recording all deposits and withdrawals in RM, while monitoring for any suspicious financial activity.
Detecting unauthorized login attempts, fraud, and other security threats to protect your account.
Enabling the 20th support team to assist you faster and more accurately with inquiries, complaints, or technical issues.
Analyzing aggregate usage patterns to continuously improve platform interface, speed, and content.
Sending important notifications related to your account, transaction verifications, and policy updates you need to be aware of.
Cookies and Tracking Technologies
The 20th platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website or use our app.
Types of Cookies Used
- Necessary Cookies: Required for basic platform functions such as login sessions and security. Cannot be disabled.
- Performance Cookies: Collecting information about how users interact with the platform to help us improve performance. Data is aggregated and does not identify individuals.
- Functional Cookies: Remembering your preferences such as language, display settings, and login information to make your experience more convenient.
You can manage cookie settings through your browser. However, disabling certain cookies may affect your account’s functionality and security on the 20th platform.
Data Storage, Security, and Sharing with Third Parties
Data Storage and Retention Period
Your personal data is stored on secure servers with layered protections. We retain account information while your account is active and for a specified period after closure to comply with legal obligations.
Financial transaction records are retained according to the periods mandated by applicable Malaysian laws and financial regulations. After the retention period, data is securely deleted.
Data Security Measures
20th uses industry-standard encryption technology to protect data during transmission and storage. Access to personal data is restricted to authorized personnel and logged for auditing purposes.
We conduct regular security reviews and update data protection systems to keep pace with the latest cyber threats.
Sharing Information with Third Parties
20th does not sell, rent, or share user personal information with third parties for marketing purposes. However, we may share necessary information with the following parties under limited circumstances:
- Payment Providers: Transaction details required to process deposits and withdrawals via TNG, Maybank2u, and local banks.
- Legal Requirements: When required by authorities or valid court orders under Malaysian law.
- Technical Service Providers: Third parties who assist in operating the platform infrastructure, bound by strict confidentiality agreements.
Your Rights as a User and How to Contact Us
As a 20th platform user, you have the following rights regarding your personal data. You can submit requests through the support channels in your account or via email.
You have the right to request a copy of the personal data we hold about you.
You may request corrections to any inaccurate or incomplete information in your account.
You may request deletion of personal data subject to applicable legal compliance requirements.
You may object to the processing of your data for certain non-mandatory legal purposes.
Changes to This Privacy Policy
20th reserves the right to update this privacy policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. The latest version will always be available on this page. Continued use of the platform after updates are published implies your acceptance of the revised policy.
Contact Us About Privacy
If you have any questions, concerns, or want to submit requests related to your personal data, please contact us via:
For general questions about the platform, visit the Frequently Asked Questions us.
This Privacy Policy is effective from January 2026 and supersedes all previous versions.
- Live chat within your account
- [email protected]
- FAQ Center
Have questions about your privacy or account?
The 20th support team is ready to assist with any questions regarding privacy, data security, or account management.